Contact Us

833-919-3510(toll free)
308-920-4358 (direct dial)

Monday through Friday, 8 a.m. - 8 p.m. ET

By Fax: 833-919-3509 (toll free)
240-575-3932 (direct dial)

By Mail: Johnson & Johnson Patient Assistance Foundation, Inc.
610 Crescent Executive Court, Suite 200
Lake Mary, FL 32746

Frequently Asked Questions

Eligibility requirements

Am I eligible if I have Medicare or Medicaid insurance or prescription drug coverage?

Am I eligible if I live in a state that now offers Medicaid?

Do I need to live in the United States to be eligible for this program?

Applying for the program

How can I apply for the program?

Is there a fee to apply for the program?

Do I need to provide any documents that show my income level?

Since I last filed taxes, I’ve lost my job or have had financial troubles. Should I mention that on my application?

Why does my doctor need to complete part of the application?

How will I know if I’m approved for the program? How long will it take to find out?

How can I check the status of my application?

Do I need to reapply if I need another medicine?

Receiving medicines

How will I receive the medicine if I’m approved?

Do I have to pay a copay for my medicine?

How long will I receive free medicines if I’m approved?

Insurance coverage and the Affordable Care Act

My insurance partially covers the cost of my prescriptions. Will this program cover the rest?

What should I know about the Affordable Care Act?

About the Johnson & Johnson Patient Assistance Foundation, Inc. (JJPAF)

What does the JJPAF do?

Does the JJPAF provide individuals with grants or funding?

Do you provide the Johnson & Johnson Family of Companies’ baby products and over-the-counter medicines?